All exchange and return requests are subject to the condition that the merchandise remains in its original condition and has not been altered or used.
First: General Terms and Conditions
- The product must be unopened, unused, and in its original condition with the original packaging.
- Exchange or return requests must be submitted via WhatsApp within 7 days of receiving the order.
- The customer is responsible for securely repackaging the product and for covering all applicable shipping costs.
- The store reserves the right to reject any request if the product is damaged as a result of improper packaging or use.
Second: Exchanges
- Exchange requests must be submitted through the official WhatsApp account within the specified period. The customer must provide the order number, photos of the product, and a copy or photo of the invoice.
- Exchanges are accepted only in the following cases:
- The product arrives damaged.
- The customer receives a product that does not match the ordered specifications.
- Exchange fee within Saudi Arabia: 40.
Third: Returns
- Return requests must be submitted through the official WhatsApp account within 7 days of receiving the order.
- Refunds will be issued to the original payment method after deducting a fee of 25.
- Please note that the 25 fee represents the return shipping charge.
- Where the Golden Guarantee applies, the company reserves the right to reject claims under the Golden Guarantee if it determines that the customer is misusing the guarantee or repeatedly submitting such claims.
- Golden Guarantee: Try with confidence. With every 100 ml perfume, we provide a complimentary sample. Try the sample first, and if you do not like the fragrance, you may return the full-size perfume, provided that the main bottle remains unopened and in its original box and packaging. Our confidence in our fragrances has no limits. The Return Policy applies to the Golden Guarantee.
- If the order was paid through Tabby or Tamara, the refund will be processed through the respective payment provider.
Fourth: Errors on the Store’s Side
- The store will cover all costs if the error is caused by us.
- The customer will be compensated either by reshipping the correct product free of charge or by receiving a full refund.
- The customer must provide an unboxing video and clear supporting photos within 7 days of receiving the order.
Fifth: Cancellation Before Shipping
- Orders may only be cancelled before they are shipped.
- Once an order has been shipped, it will be handled in accordance with the Return Policy.
- Refund processing time: 7 to 14 business days.
- Product returns handled by the shipping company may take approximately 3 to 8 days.
Sixth: Non-Returnable Products
- Opened perfumes and used products cannot be returned or exchanged.
Seventh: Cash on Delivery
- Cash on Delivery is a paid service. If an order is returned after being received by the customer, the Cash on Delivery fee will be deducted from the refunded amount.
Eighth: International Orders
- Returns and exchanges are not accepted for international orders.
- The customer is responsible for any applicable customs duties, taxes, or other charges imposed by the destination country and must pay them in accordance with the regulations of that country.
- Failure to Receive the Shipment: If the customer fails to respond to the shipping company, refuses to accept the order, or the shipment is returned to us, the store reserves the right to deduct the full shipping and return shipping costs from the amount paid before issuing the refund.
Ninth: Promotional Codes
- Promotional codes may be used only once.
- The store reserves the right to cancel an order in the event of misuse of a promotional code.
Tenth: Limitation of Liability
- The store is not responsible for any skin reactions or differences in individual fragrance preferences or experiences.
Eleventh: Policy Amendments
- We reserve the right to amend the Exchange and Return Policy at any time.
- The latest version of this policy supersedes all previous versions.
Twelfth: Governing Language
- The Arabic version of this policy is the legally recognized and authoritative version.
Notes:
- Please retain your order number and shipment tracking number.
- This policy does not apply during limited-time promotional periods. For more information, please contact us via WhatsApp.
- The store reserves the right to cancel an order and refund the full amount paid by the customer if the requested product is unavailable or in the event of a technical error.
